The Wool Shop
 
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About Us The Wool Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Wool Shop
The Wool Shop 10 Friday street Minehead Somerset TA24 5UA United Kingdom
Phone: (01643) 708661
Email: webmaster@thewoolshop.net

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.(through palpal If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to UK pounds or your own currency.

We accept Visa and Mastercard(through palpal).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling there is no hidden charges for shipping and handling this will be worked out from weight
Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added..
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We want you to shop with us. If your not happy then we are not happy that is why we dont just give ONE guarantee we give FOUR

Guarantee 1
all our products will arive within 30 days of us recieving any money if not sooner. discount on next order.
Guarantee 2
30 days no quibble guarantee.<it arrives and you dont like it> we will extange it
Guarantee 3
if anything is sub-standard about the product then we will give a full refund.
Guarantee 4
the above guarantees dont suit the situation then talk to us we will find one that does :-)

Discount :- 20% off
Full Refund :- meens a full refund this includes the cost to send it back to us.
Extange :- meens that we will exange any product we will also give you the cost of your postage back off your next order
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01643) 708661 (International +44 (01643) 708661) or write to us at The Wool Shop 10 Friday street Minehead Somerset TA24 5UA United Kingdom
Privacy Policy The Wool Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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